John Young | Digital Summit Austin

John Young

Social Business Advisor
Southwest Airlines
John Young - Southwest Airlines

John Young is a social business advisor for Southwest Airlines. His role focuses on providing strategic guidance and recommendations for Southwest’s social customer care and Listening Center. Before coming to Southwest, Young was a social media strategist for AT&T. He drove the strategy and buildout of social customer care and social tools. He also developed AT&T’s custom social media command center.